FAQs Page - Oct 4, 16:07:24

The page where we answer all of your questions.

1. Product Questions

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2. Shipping Questions

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3. Refunds

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1. Product Questions

What makes this scalp scrub different from other psoriasis treatments?

Unlike harsh medicated shampoos or steroid creams that attack symptoms aggressively, this scrub uses gentle AHA acids to dissolve the protective barrier that builds up on your scalp over years. It works WITH your skin's natural processes instead of triggering more inflammation. The combination of fruit acids and nourishing oils (avocado and grapeseed) exfoliates without trauma while actually moisturizing your scalp.

How often should I use it?

Start with 2-3 times per week, applied to wet scalp before shampooing. Massage gently for 2-3 minutes, then rinse thoroughly. Many users find they can reduce frequency to 1-2 times weekly once their scalp improves. Never use daily - this is about gentle, consistent care, not aggressive treatment.

What ingredients are used?

Aqua, Cetearyl Alcohol, Decyl Glucoside, Vitis Vinifera (Grape) Seed Oil, Pumice, Cetearyl Olivate, Sorbitan Olivate, Glycerin, Persea Gratissima (Avocado) Oil, Xanthan Gum, Benzyl Alcohol, Salicylic Acid, Sorbic Acid, Tocopherol, Panthenol, Calophyllum Inophyllum (Tamanu) Seed Oil, Potassium Sorbate, Lavandula Angustifolia (Lavender) Flower Oil, Curcuma Longa (Turmeric) Root Oil, Cananga odorata Flower (Ylang Ylang) Oil, Citrus aurantium dulcis (Orange) Peel Oil, Citrus Grandis (Grapefruit) Seed Extract.

How quickly will I see results?

Most users report initial improvement within 7-10 days, particularly in itching and flake reduction. More significant changes typically occur after 2-4 weeks of consistent use.

How quickly will I see results?

While 98% of users see improvement, no single treatment works for everyone with psoriasis. Factors like severity, how long you've had it, and your skin's unique chemistry all play a role. The company offers a 30-day money-back guarantee if you don't see improvement.

Will it make my hair greasy or affect my hair color?

The oils absorb well and rinse clean with shampoo, leaving no greasy residue. The scrub is color-safe and won't strip hair dye. Many users report their hair actually looks healthier because there's less medicated product buildup.

2. Shipping Questions

How long does delivery take?

Processing: Orders are typically processed within 1–2 business days.

UK: Standard delivery within 6–8 business days.

International (US, EU, AUS, etc.): Standard delivery within 10–12 business days, depending on your country and local customs.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

3. Refunds

How do I receive a refund?

We are sorry to hear that you need a refund! Please take a look at our Refund Policy which will explain all the steps on how to submit a refund request.

When will I get my refund?

Your refund will be processed as soon as the product you have returned received by our warehouse and it usually takes between 5-10 business days for the refunds to be credited to your bank account..